Grievance Redressal

TogetherNest Projects Private Limited, operating as Off The Market, has appointed a Grievance Officer in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Name: Sumit Gupta
Designation: Director (DIN 00298715)
Company: TogetherNest Projects Private Limited
CIN: U68200DL2025PTC452756
Email: hello@offthemarket.shop
Address: C-7, Local Shopping Centre
Nimri Colony Phase 2
Ashok Vihar, New Delhi
North West Delhi, Delhi 110052
India

How to raise a complaint

Write to hello@offthemarket.shop with your order number, the nature of the issue, and any supporting photographs. You can also call the number above during business hours, Monday to Friday, 10:00 to 18:00 IST.

Response timeline

We acknowledge every complaint within 48 hours of receipt. We resolve complaints within 30 days of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.

Escalation

If your complaint is not resolved to your satisfaction, you may escalate it to the National Consumer Helpline on 1915, or file a complaint at consumerhelpline.gov.in.